Customers have made ERS number one

ERS launched into the German-speaking market four years ago. Since then, both the medical and the technical processes have undergone constant further development. Customers name radiological quality, top friendliness, the immediate assessment of all findings by a second radiology specialist and the technical solutions as outstanding features of the teleradiological service offered.

Anita R., a specialist for surgery at a state hospital with an extensive catchment area, describes a typical service situation: “We got a polytraumatised motorcyclist in by helicopter, drove directly to CT, and on the way there we informed ERS. The ERS team had a brief and concise discussion with our MTRA team. While the examination was still running, ERS had a look at the first relevant images and I got the decisive call while the patient was being taken out of the CT room. That’s speed, that’s the quality we need here to make accurate decisions and take action”.

Gerd Schueller, founder of the company ERS, takes such words with great pleasure and at the same time refers to ever new ideas for the further development of teleradiological procedures. “We never stop, never stop questioning ourselves. Especially in the field of technical developments we always come up with new ideas”. ERS is far ahead of all comparable facilities not only in terms of the professional specialization, top friendliness and measurable diagnostic quality of its radiologists, but also in the technical field thanks to its partnership with XCOORP: diagnostic findings are delivered GDPR-compliant to the RIS, HIS and PACS systems of the customers. This saves valuable working time: “We get to the hospital in the morning and all findings are in all systems, exactly as we ordered. This saves a lot of work for our secretariat and a lot of stress for us before the morning meetings with the clinicians,” says Christian L., head physician of a hospital with a rural care mandate.

Matthias M, senior physician at a Swiss regional private hospital adds: “We appreciate the fact that we can also use the teleradiological services of ERS infrequently. This gives us considerably more leeway in terms of management planning and duty rostering than before”.

Gerd Schueller: “After all the experiences of recent years, one thing is clear: we do not react, we act. Together with our customers we shape the market. At the end of the day, we want to have served and give back to society what is in our power: perfect quality, for all patients, around the clock”.